Support

AVC have a team of experienced and dedicated product specialists and engineers who are keen to help.

We utilise the Freshdesk online ticketing system for management of all issues and queries lodged by our customers.

A customer can engage with our support team by using one of three methods:

  1. Lodging a ticket directly from our Customer Support portal

  2. Sending an email to support@avc-group.net which will then automatically log a ticket in our system.

  3. By phoning our support Freephone number and lodging a ticket with our Tier 1 Support Team:

  • Australia: 1800 631 728

  • New Zealand: 0800 282 477

  • MENA: +91 22 4090 7395

Global Service Desk

Because we have operations around the globe (NZ, Australia, India, MENA), our service desk observes a “follow-the-sun” global workflow.  Follow-the-sun is a type of global workflow in which tasks are passed around daily between our sites that are many time zones apart.  This may also ensure that customer calls are always answered by a human (regardless of which time zone you are calling from), and allows us to maintain a collaborative approach to customer service, ticket management and issue resolution.

AVC Support adhere to international best-practice methods and procedures.  We also use ITIL best practise methods as a benchmark.

 

To contact one of our support staff see our contact page

 

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